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You know what I’ve realized in my life?
We’re always, no matter what, in a state of dire competition against everyone else.
And a lot of the time you can’t beat these people… but you can study exactly how they got to being much better than you.
For example:
You’re working for a hamburger joint.
Food’s good… owner’s nice… but everything is going to shit.
Why?
There’s a competitor stealing all your customers down the street.
So what do you do? Start writing even more emails? (like you’ve been doing for months)
No.
You go over to the computer… you look at their website… You see how they’re getting customers… and you steal em’ back.
So stop studying your market if you already know everything about them.
Study your competition.
Good luck
Copy John
P.S. Best way to do that?
6 AI Predictions That Will Redefine CX in 2026
2026 is the inflection point for customer experience.
AI agents are becoming infrastructure — not experiments — and the teams that win will be the ones that design for reliability, scale, and real-world complexity.
This guide breaks down six shifts reshaping CX, from agentic systems to AI operations, and what enterprise leaders need to change now to stay ahead.