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How Did Papaya Slash Support Costs Without Adding Headcount?

When Papaya saw support tickets surge, they faced a tough choice: hire more agents or risk slower service. Instead, they found a third option—one that scaled their support without scaling their team.

The secret? An AI-powered support agent from Maven AGI that started resolving customer inquiries on day one.

With Maven AGI, Papaya now handles 90% of inquiries automatically - cutting costs in half while improving response times and customer satisfaction. No more rigid decision trees. No more endless manual upkeep. Just fast, accurate answers at scale.

The best part? Their human team is free to focus on the complex, high-value issues that matter most.

Hey {{first_name|bro}},

(wrote this at like 3 AM tired asf)

Let’s say your Bob the Builder.

Your job is to build the most sturdy house possible.

How?

Well you’ve got two options…

1 build on sand

2 build on rock

If you build on sand then your house will eventually all crumble.

If you rock your house will never fall.

Obviously you’re gonna choose rock for your house.

but you also need to choose rock for your business.

Because if you build your business on rock solid foundational principles your business will never fall.

so what are those principles?

Always do what’s best for the customer, and never give up.

If you follow those, you’ll succeed.

If you follow anything else, you’re as good as sand.

—John

S: 145

T: be a rock

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